RETURN POLICY

RETURN POLICY:

If you are not completely satisfied with our product or happy with your purchase, please let us know. Any order discrepancies or damaged items received upon must be reported within 72 hours of receiving your shipment. Refunds and Exchanges must be requested within 30 days of purchase. 

30 Day Return Policy:

Products: All ASRTD Products

Warranty Period: From Date of Purchase - Day 30

Policy and Applicability: All ASRTD Products. Product(s) must be shipped back with original packaging (this includes the sunglass pouch and any sunglass case sent *if applicable*) for return.

Exclusions: None

Remedy: Product will be replaced or exchanged with a product of equal value or a refund of the purchased price. The customer is responsible for the return shipping and handling costs per order. All domestic (U.S.) returns will incur a flat $5 shipping label fee. All international returns will incur a flat $10 shipping label fee. Proof of purchase is required.

**For returns that exceed 30 Days please see Warranty page**

RETURN INSTRUCTIONS:

  1. Email us for a warranty claim form at contact@asrtd.com
  2. Upon receiving a warranty claim form, please fill out each section clearly and email the completed form back to us to begin the return process.
  3. A return shipment label will be provided via email once warranty claim form is received. Please adhere the return shipment label to the return order in its original retail packaging (this includes sunglass pouch, tags and any accessory case shipped with original order)
  4. Pack in padded envelop or box to prevent damage in transit. Product must arrive in good condition. 
  5. Your refund will be issued to the original form of payment.

Please expect 7 business days for your order to be processed once we receive the shipment. You'll receive an email confirmation when your return is completed

ASRTD Returns Department

1005 E Las Tunas Dr., Suite 217, San Gabriel CA, 91776

Please Note: We won’t be able to process or ship back your package if your return package is incomplete. We typically send out the replacement in 2 to 3 business days after receiving your return. ASRTD also reserves the right to incur additional charges for any damages or missing components found upon return.

*ASRTD reserves the right to change these policies without notice.